Welcome to North Port Utilities!
The department operates 24 hours a day, seven days a week, to provide and distribute a reliable supply of quality, safe drinking water and a wastewater collection system that meets the needs of our customers and respects and enhances our environment.
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Recently, a phone scam has been reported in Manatee County targeted at utility customers. North Port Utilities wants to remind our customers that our staff will never call and ask for credit card or bank information over the phone for late payments. As a courtesy, our automated system may call homeowners to notify them if they are in jeopardy of shut off for nonpayment, but any payment would need to be made through our automated system.
If you have received a phone call and are unsure if it is legitimate, please contact our Customer Care Team at 941-429-7122 for help.
Did you know that Utilities offers seasonal shut offs and turn ons for our customers? Shutting off the water at the meter while you are away prevents damage and water loss if something should happen to your plumbing while you are away. You will still be billed for the base facility charge, but no consumption will be charged.
Just give our Customer Care Team a call at 941-429-7122 or 941-240-8000 when you want the water shut off and then again when you are back home. There is no charge for the shut off but a $35.00 turn on fee is charged when we come out to turn the water back on.
Do you need a helping hand or are you looking for a way to help your neighbors who may be struggling to pay their water bill? The City of North Port offers a Help-to-Others (H2O) Program designed to assist families who are experiencing a short-term financial crisis to pay their North Port Utilities bill. The program is funded 100 percent by community donations and is administered through the City's Social Services Division. Click here for more information on the program.
If you have questions, Utilities has answers! Utilities has compiled the most common questions we get from customers on account information, billing, water quality and other service issues to make information more accessible to everyone. Visit our Common Questions page for answers to these common questions. If you don't see your question, please give our Customer Care Team a call at 941.429.7122 for billing questions or 941.240.8000 for service questions, and we will be more than happy to help!
2018 Water Usage Report now available
North Port Utilities is pleased to announce that the 2018 Water Usage Report is now available by clicking here. The report contains updates on Utilities services, rates and average community consumption. We would like resident to please feel free to contact the North Port Utilities Customer Care team with any questions or concerns regarding the 2018 Water Usage Report at 941-429-7122 (Customer Care and Cashiering Office) or 941-240-8000 (Service and Administration Office).
Customer Care Corner
We love to get positive feedback from our customers! Utilities staff works hard to provide the highest level of service possible and we hope that every interaction is a positive one.
Kudos to Utilities Field Operations crew, Paul Murphy, Tom Davel, Dominic Calderone and James Marino! A customer on Kenwood Dr. stopped by the Utilities office in City Hall and wanted to let us know how impressed he was with the great service from the Field crew. After a leak was reported on the City side of his meter, the crew showed up at 4 p.m. on a Friday and worked until 10 p.m. to replace his service line and make sure he had water for the weekend.
Utilities Mission Statement:
To support the City’s Mission by continuing to provide our customers quality water and sewer services in a safe, healthful, cost-effective and efficient manner and to accommodate the growth of our community through the planned expansion of our systems.
Water Treatment Plant
Wastewater Treatment Plant
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Wastewater Treatment Plant