North Port Utilities Cashiering/Customer Care and Field Operations Offices
are Now Open to the Public as of June 15, 2020
The Utilities Department continues to operate as usual, however, only ONE (1) customer will be allowed into Utilities lobby area at a time. Customers at City Hall will be asked to take a number and wait in the open lobby area until their number is called. Customers at the Field Office are asked to knock on the entrance door for admission. We encourage you to utilize the DRIVE-THRU on the right of City Hall to perform your transactions. All services that we provide at Cashiering/Customer Care can be performed by our staff in the DRIVE-THRU. We appreciate your patience during this time, and thank you for your continued support.
Any payments for Utility FOC services may be dropped off at the Field Office, 6644 W. Price Boulevard, through the mail slot at the front of the building or through the mail (please allow up to 15 business days) and a receipt will be emailed or faxed to you.
If you need further assistance, staff can be reached at
2019 CONSUMER CONFIDENCE REPORT
North Port's 2019 Drinking Water Quality Report (or Consumer Confidence Report) is now available online at www.northportccr.com. Print copies are available at our offices inside City Hall and on Price Blvd., or by contacting our Customer Care Team at (941) 240-8000
IF YOU HAVE A WATER/UTILITY EMERGENCY, PLEASE CALL 941-240-8000, 24 HOURS A DAY.
The department operates 24 hours a day, seven days a week, to provide and distribute a reliable supply of quality, safe drinking water and a wastewater collection system that meets the needs of our customers and respects and enhances our environment.
The safety of our customers, citizens, and employees are of utmost importance to your North Port Utilities Department. Out of an abundance of caution and our commitment to protecting the health and safety of the community, the North Port Utilities encourages you to utilize our alternative payment methods.
North Port Utilities has seen several posts online recently regarding using paper towels as toilet paper. Please know that this can cause you a big plumbing problem whether you’re on a septic system or the municipal sewer system. Paper towels and wipes (both flushable and non-flushable) DO NOT break down in the system and can cause blockages resulting in backups and overflows. Fats, oils, grease, and hair clump together with paper towels and wipes to create masses that can prevent the flow in your pipes - or the City's Lift Stations. Clogged pumps require special equipment and technicians to repair them. Save yourself (and the City) the man hours and financial costs of “de-ragging” or “snaking.” Only flush the three P’s! For a detailed list of non-flushable items, please visit the Utilities webpage: What Not To Flush
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Attention residential customers with an existing backflow prevention device:
On March 24, 2020, City Commission approved Ordinance 2020-02, amending City Code Section 78-129 to eliminate the residential “opt-in” program. This program previously permitted customers to appoint the City as their agent for the purposes of completing the testing, installation, repair, and replacement requirements of the Cross-Connection Control Program, more commonly known as the Backflow Program. If you previously opted-in to this program, you will now be required to independently coordinate with a licensed plumber who is also a certified backflow device tester to comply with the testing requirement and submit the required documentation to the Utilities Department by the testing due date. To learn more, please download the Utilities Customer Notification regarding backflow devices.
ONLY FLUSH THE 3 P's!
Whether you are on a septic system, or the municipal sewer, it’s important to maintain a healthy, flowing system that is able to operate efficiently. Damage to either system is costly and may cause harm to the environment. Download our handy guide on what NOT to flush.
City of North Port’s Water Treatment Facility Designated American Water Landmark and Florida Water Landmark
The Florida Section of the American Water Works Association (FSAWWA) has recognized the City of North Port’s Water Treatment Facility as an American Water Landmark and as a Florida Water Landmark. The purpose of the award is to recognize and preserve Water Landmarks at least 50 years old that have had a direct and significant relationship with water supply, treatment, distribution, or technological development.
Originally established by General Development Utilities, Inc., a subsidiary of General Development Corporation, the water treatment facility located on North Port Boulevard, began to service the City in April 1961. Ownership of the facility and its infrastructure was transferred to the City of North Port in 1992. Since this time, the City of North Port has invested in the preservation, repair and replacement, and expansion of services that comprise potable water treatment within the City’s borders. Currently, the City of North Port Utilities produces 3.8 million gallons of potable water a day to over 22,000 customers.
Rick Newkirk, City of North Port Utilities Director said, “This water treatment plant, over the years, has had many changes, but the City of North Port has always been able to rely on this surface water facility for a reliable water source.”
“Congratulations… this is a great honor and a testament to the City’s dedication to their potable water infrastructure,” stated Teri Holcomb, Public Affairs Council Chair, Peace River Manasota Regional Water Supply Authority.
The City was recognized and received the Landmark Award at the FSAWWA Fall Conference Awards Ceremony, Wednesday, December 11th at Omni Resort in Champions Gate, FL.
UTILITIES STAFF CONSTRUCT TWO OUTSTANDING FLOATS FOR THE POINSETTIA PARADE
Our Utilities staff is comprised of multi-talented, creative individuals who not only keep our City's water and forcemains operating efficiently, they also volunteer their time and talent to assist in creating incredible parade floats to add to our community's charm. When asked by the City to construct an entry for the parade, the Utilities FOC team jumped at the opportunity and not only built the 60th Anniversary float that our City Commissioners rode on at the front of the parade, they also built a "Frozen" themed float to wow our younger parade goers. Both floats featured hundreds of lights and incredible sound systems, and the anniversary float even had large screen tvs featuring a history of North Port slideshow! Thank you to our Field Operations Crew who constructed the float, as well as the Parade Float Committee who participated. Great job, team!
2019 WATER USAGE REPORT NOW AVAILABLE
North Port Utilities is pleased to announce that the 2019 Water Usage Report is now available by clicking here. The report contains updates on Utilities services, rates and average community consumption. Utilities customers are welcome to contact the North Port Utilities Customer Care team with any questions or concerns regarding the 2019 Water Usage Report at 941-429-7122 (Customer Care and Cashiering Office) or 941-240-8000 (Service and Administration Office).
UTILITIES ASSISTANT DIRECTOR, DESROSIERS, ELECTED CHAIR TO PUBLIC SUPPLY ADVISORY COMMITTEE
Jennifer Desrosiers has a long history addressing the issues of water in our area. For 17 years, she has served the community of North Port working within the City, and specifically, 14 years with the Utilities Department. Jennifer’s knowledge of the resources available, the demand upon them, and the implications of current actions on future development are an asset to our area. With her experience and commitment to the environment, the input she provides helps guide our City’s water management efforts in the direction of preservation and conservation with an eye on economic impact. And this hasn’t gone unnoticed!
Jennifer Desrosiers was elected as the next Chair for the Southwest Florida Water Management District’s Public Supply Advisory Committee 2019-2021. Desrosiers took over as the primary PSAC North Port representative in 2014 when previous Utilities Director, Cindi Mick, retired.
The purpose of the Public Supply Advisory Committee (PSAC) is to provide professional and technical input into District programs and activities. This includes regulatory programs, rule revisions, water conservation activities, water resource planning, water resource and supply development projects, research and other water resource management projects that relate to the environment. Subject matter considered by the PSAC shall relate to the statutory duties and responsibilities of the District. PSAC members serve as communication liaisons with the District which encompasses 16 counties from Levy down to Charlotte.
“I am confident that the Committee with benefit greatly from Mrs. Desrosiers experience and am grateful she is able to help out,” said Peter Lear, North Port City Manager.
The City of North Port is extremely proud of Mrs. Desrosiers history with the City and her commitment to the resources and people within it.
For more information about Southwest Florida Water Management District, please visit https://www.swfwmd.state.fl.us/
2018 CONSUMER CONFIDENCE REPORT
North Port's 2018 Drinking Water Quality Report (or Consumer Confidence Report) is now available online at www.northportccr.com. Print copies are available at our offices inside City Hall and on Price Blvd. or by contacting our Customer Care Team at (941) 240-8000
Did you know that Utilities offers seasonal shut offs and turn ons for our customers? Shutting off the water at the meter while you are away prevents damage and water loss if something should happen to your plumbing while you are away. You will still be billed for the base facility charge, but no consumption will be charged.
Just give our Customer Care Team a call at 941-429-7122 or 941-240-8000 when you want the water shut off and then again when you are back home. There is no charge for the shut off but a $35.00 turn on fee is charged when we come out to turn the water back on.
If you have questions, Utilities has answers! Utilities has compiled the most common questions we get from customers on account information, billing, water quality and other service issues to make information more accessible to everyone. Visit our Common Questions page for answers to these common questions. If you don't see your question, please give our Customer Care Team a call at 941.429.7122 for billing questions or 941.240.8000 for service questions, and we will be more than happy to help!
Utilities Mission Statement:
To support the City’s Mission by continuing to provide our customers quality water and sewer services in a safe, healthful, cost-effective and efficient manner and to accommodate the growth of our community through the planned expansion of our systems.
Water Treatment Plant
Wastewater Treatment Plant
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Wastewater Treatment Plant