Welcome to North Port Utilities!
The department operates 24 hours a day, seven days a week, to provide and distribute a reliable supply of quality, safe drinking water and a wastewater collection system that meets the needs of our customers and respects and enhances our environment.
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CITY OF NORTH PORT NOTICE OF PUBLIC HEARING REGARDING THE PROPOSED PUBLIC UTILITY RATE INCREASES Notice is hereby given that the North Port City Commission will hold the public hearing on Resolution 2019-R-16 on September 10, 2019 at 10:00 A.M. in the City Commission Chambers, City Hall, 4970 City Hall Boulevard, North Port, Florida for the purpose of consideration and possible enactment of proposed miscellaneous fee changes.
The City recently completed a Rate Analysis to analyze the sufficiency of the water and wastewater rates in recovering the costs of system operations.
A summary of some of the proposed rates can be found here. Please note that a copy of the proposed Resolution 2019-R-16 may be obtained from the City Clerk’s office after September 5, 2019.
Warning! Criminals posing as Utility workers in Charlotte County
A recent home invasion robbery this week in Port Charlotte involved two men posing as Utilities workers to gain access into a woman’s home. North Port Utilities Director (NPU) Rick Newkirk advises all North Port residents to take precautionary measures to verify the identity of anyone that is asking to access your home. “Please be very vigilant about people coming to your door asking to come in. Our Utilities staff will never ask to enter your home. It is against our policy to do so,” said Newkirk. He further stated that all of North Port Utilities field crew wear uniforms with the City of North Port logo on them, and will be driving a white, NPU service vehicle which also feature the City of North Port logo on both sides. Please call North Port Utilities Field Office at (941) 240-8000 to verify if we have workers in your area. If you feel you are in danger, call 911 immediately.
North Port Utilities field crew wear uniforms with the City of North Port logo on them, and will be driving a white, NPU service vehicle which also feature the City of North Port logo on both sides.
The Wyland Foundation announced that the City of North Port achieved third place as the most “Water Wise” in the nation for cities with populations of 30,000 - 99,999 residents.
City of North Port Mayor Christopher Hanks along with City Commission accepted the Wyland National Mayor’s Challenge for Water Conservation on April 9th and encouraged residents to “Take the Pledge” online at www.MyWaterPledge.com. The annual challenge, which took place from April 1- 30, is a non-profit national community service campaign that encourages leaders to inspire their residents to make a series of simple pledges at www.mywaterpledge.com to use water more efficiently, reduce pollution, and save energy.
North Port residents took 6,843 pledges resulting in a water savings of 28.3 million gallons of water! Additional results generated by North Port pledges resulted in the reduction of 1,616 pounds of hazardous waste from entering watersheds, 790,864 fewer pounds of landfills, and a carbon dioxide reduction of 124.9 million pounds.
The 8th National Mayor’s Challenge for Water Conservation was presented by the Wyland Foundation and Toyota, with support from the U.S EPA WaterSense, The Toro Company, National League of Cities, Conserva Irrigation, EcoSystems Inc., and Earth Friendly Products (makers of ECOS).
About the Wyland Foundation: Founded in 1993 by environmental artist Wyland (best known for his series of 100 monumental marine life murals), the Wyland Foundation, a 501c3 non-profit organization dedicated to promoting, protecting, and preserving the world’s ocean, waterways, and marine life. The foundation encourages environmental awareness through community events, education programs, and public art projects. www.wylandfoundation.org
2019 Water Usage Report now available
North Port Utilities is pleased to announce that the 2019 Water Usage Report is now available by clicking here. The report contains updates on Utilities services, rates and average community consumption. We would like resident to please feel free to contact the North Port Utilities Customer Care team with any questions or concerns regarding the 2019 Water Usage Report at 941-429-7122 (Customer Care and Cashiering Office) or 941-240-8000 (Service and Administration Office).
This year marks the 45th Anniversary of the Safe Drinking Water Act that forms the core of our national efforts to provide quality drinking water and protect the health of our citizens. During May 5-11, 2019 we also celebrate National Drinking Water Week – a national observance that highlights the value of water to each of us in our everyday lives.
National Drinking Water Week recognizes the importance of water source protection and conservation, as well as the value, importance, and fragility of our state’s water resources. The Florida Department of Health works with drinking water utilities to make sure that the water delivered to consumers meets all federal and state standards and is clean and abundant. These efforts are vital to Florida’s economy and to the public health of our citizens.
Be a part of the National Mayor’s Challenge for Water Conservation and make your pledge to reduce water consumption at mywaterpledge.com. If our city has the highest percentage of participating residents taking the pledge, we will all be entered to win great prizes-like $3,000 for your Home Utility Payments, Home Improvement Store Gift Cards, Toro Smart Irrigation Controllers, and more. Take the pledge now! Click here!
April is Water Conservation Month
There is no other natural resource in Florida that is of more value than water! From recreational opportunities, to our economy, to our very lives, we depend on clean water daily. In light of this, the City Commission of the City of North Port, proclaimed the month of April 2019 Water Conservation Month. Join us in learning how to become more “water wise” not only for the month of April, but for the entire year! Learn how you can save water by monitoring your use in the home, in your landscape, and even in the consumables you purchase!
In addition to proclaiming April Water Conservation Month, our City Mayor has also accepted the Wyland National Mayor’s Challenge for Water Conservation! Join Mayor Hanks in reducing North Port’s water consumption and energy usage - and help North Port win the title of the “Most Water Wise” in the nation. You not only help our planet, but if our city wins you are entered to win great prizes! Take the pledge now at www.MyWaterPledge.com
Utilities Department Working Hand in Hand with Fire Rescue
The North Port Utilities (NPU) Department is often asked to provide presentations to other City and civic organizations. This month, NPU Field Operations Manager, Mike Vuolo, held a class with North Port Fire and Rescue Department (NPFRD) to discuss the City’s water supply system in conjunction with the NPFRD Driver/Engineer program. After the presentation, NPU received an email from Lt. Dent stating the following, “Thursday, April 4th, the NPFRD Driver/Engineer program had a class on hydraulics and flowing water from a pressurized water source. I called Mike Vuolo at the last minute and asked if he could come to the class and talk about the city’s water supply system. Mike was able to come out on short notice and deliver a great class on North Port Utilities. I wanted to let you know what a great job he did and how much we appreciated it. The entire class commented to me that is was a very successful presentation and that they learned a lot that they did not previously know about our city’s water supply.
Over last few months we have had occasion to call upon your department for help, or guidance as we did with this class. Once again, your department answered the call and went above and beyond to help us, or train with us. We appreciate all of the assistance that we have received, not only from Mike, but from everyone we have come into contact with from North Port Utilities.”
Thank you, Lt. Dent for your kind words. We at the Utilities Department thank you for your department’s service to our community, and also look forward to continued synergy!
Recently, a phone scam has been reported in Manatee County targeted at utility customers. North Port Utilities wants to remind our customers that our staff will never call and ask for credit card or bank information over the phone for late payments. As a courtesy, our automated system may call homeowners to notify them if they are in jeopardy of shut off for nonpayment, but any payment would need to be made through our automated system.
If you have received a phone call and are unsure if it is legitimate, please contact our Customer Care Team at 941-429-7122 for help.
Did you know that Utilities offers seasonal shut offs and turn ons for our customers? Shutting off the water at the meter while you are away prevents damage and water loss if something should happen to your plumbing while you are away. You will still be billed for the base facility charge, but no consumption will be charged.
Just give our Customer Care Team a call at 941-429-7122 or 941-240-8000 when you want the water shut off and then again when you are back home. There is no charge for the shut off but a $35.00 turn on fee is charged when we come out to turn the water back on.
Do you need a helping hand or are you looking for a way to help your neighbors who may be struggling to pay their water bill? The City of North Port offers a Help-to-Others (H2O) Program designed to assist families who are experiencing a short-term financial crisis to pay their North Port Utilities bill. The program is funded 100 percent by community donations and is administered through the City's Social Services Division. Click here for more information on the program.
If you have questions, Utilities has answers! Utilities has compiled the most common questions we get from customers on account information, billing, water quality and other service issues to make information more accessible to everyone. Visit our Common Questions page for answers to these common questions. If you don't see your question, please give our Customer Care Team a call at 941.429.7122 for billing questions or 941.240.8000 for service questions, and we will be more than happy to help!
2018 Water Usage Report now available
North Port Utilities is pleased to announce that the 2018 Water Usage Report is now available by clicking here. The report contains updates on Utilities services, rates and average community consumption. We would like resident to please feel free to contact the North Port Utilities Customer Care team with any questions or concerns regarding the 2018 Water Usage Report at 941-429-7122 (Customer Care and Cashiering Office) or 941-240-8000 (Service and Administration Office).
Customer Care Corner
We love to get positive feedback from our customers! Utilities staff works hard to provide the highest level of service possible and we hope that every interaction is a positive one.
Kudos to Utilities Field Operations crew, Paul Murphy, Tom Davel, Dominic Calderone and James Marino! A customer on Kenwood Dr. stopped by the Utilities office in City Hall and wanted to let us know how impressed he was with the great service from the Field crew. After a leak was reported on the City side of his meter, the crew showed up at 4 p.m. on a Friday and worked until 10 p.m. to replace his service line and make sure he had water for the weekend.
Utilities Mission Statement:
To support the City’s Mission by continuing to provide our customers quality water and sewer services in a safe, healthful, cost-effective and efficient manner and to accommodate the growth of our community through the planned expansion of our systems.
Water Treatment Plant
Wastewater Treatment Plant
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Wastewater Treatment Plant