Late Payments and Disconnection of Service

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Please be aware of the following bill paying requirements and information:

  • Billing
    • Done approximately on a 30-day cycle
  • Payment Due
    • Due when the bill is rendered
      • Becomes delinquent if not paid within 21 days
  • Late Charge
    • Assessed after 21 days

    Late Notice

    • Mailed if the bill is delinquent (not paid within 21 days)
  • Service Disconnection
    • Payments not received by disconnection date (on late notice) are eligible for disconnection
    • Delinquency processing fee shall apply to accounts that payment is not received
  • Service Connection
    • Service can't be restored until payment and all fees are paid
      • Payment must be made prior to 5:00 p.m. to have service turned back on the same day. If payment is received after 5:00 p.m. the service will not be turned on until the next business day.
        • Includes initial and final meter reads, delinquent accounts, seasonal turn-ons and seasonal shut offs
    • Service will still be available in all emergency situations 
  • Payment
    • For security reasons we do not collect payment at your home, below are many convenient payment options:
      • 24/7 Free Pay By Phone 1-855-941-INFO (4636)
      • Pay Utility Bill Online 
      • Never be late again with Automatic Bank Drafting - Sign Up!
      • Drive-up- Monday - Friday 8:00 AM to 5:00 PM - North Port City Hall (4970 City Hall Blvd, 34286)
      • Mail - North Port Utilities,4970 City Hall Blvd., North Port, FL  34286

We understand circumstances differ with each customer, so if payment is delayed, please contact our Cashiering office at (941) 429- 7122 to make payment arrangements.  Do not wait until your service has been disconnected before calling to make payment arrangements.  Payment arrangements cannot be made after disconnection has occurred.